Privacy Policy
St John's Wood Movers Privacy Policy
This Privacy Policy explains how St John's Wood Movers collects, uses, stores and protects personal data when providing moving and related services. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation, where relevant.
This Privacy Policy applies to all St John's Wood Movers customers and prospective customers within our service area, including individuals making enquiries, booking services, or otherwise interacting with us.
Who We Are
St John's Wood Movers is a removals and moving services provider operating in and around the St John's Wood area. For the purposes of data protection law, we are the controller of the personal data we collect and process in connection with our services.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details: name, postal address, property addresses for collection and delivery, and other contact details such as general communication channels used by you.
Service and booking information: dates and times of moves, details of properties such as access notes or parking considerations, an inventory or description of items to be moved, and any special instructions you provide.
Billing and payment information: billing address, payment status, transaction details and related accounting records. We do not store full payment card details if payment is taken through a third-party payment processor.
Communication records: records of communications between you and us, including enquiries, quotes, confirmations, complaints, and feedback, whether by phone, online forms, or other communication channels you choose to use.
Website and usage information: when you visit our website, we may collect technical data such as IP address, browser type, pages visited, and approximate location data derived from your IP address. This may involve the use of cookies or similar technologies where permitted by law.
Any other information you choose to provide: for example, accessibility needs, information about third parties related to the move, or other details necessary for us to perform our services safely and effectively.
How We Collect Your Data
We collect personal data directly from you when you contact us to make an enquiry, request a quote, book a service, or communicate with us in any other way. We may also collect data when you interact with our website or social media channels.
In some cases, we may receive personal data about you from third parties, for example, if a landlord, estate agent, or another person arranges a move on your behalf and provides your details to us. When this happens, we treat this data in accordance with this Privacy Policy.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, our lawful bases may include:
Contract: we process personal data where it is necessary to enter into or perform a contract with you, such as when you request a quote or book our services. This includes processing necessary to manage your booking, carry out the move, and handle payments.
Legal obligation: we may process personal data to comply with legal and regulatory obligations, for example, obligations relating to tax, accounting, and record-keeping.
Legitimate interests: we may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing and developing our business, handling customer service queries, and maintaining security.
Consent: in limited situations, we may rely on your consent, for example, where required for certain types of direct marketing. When we rely on consent, you may withdraw it at any time by contacting us.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide removal and moving services, including processing enquiries, preparing and issuing quotations, arranging and carrying out moves, and managing bookings.
To communicate with you about your enquiry or booking, including confirmations, updates, and any issues or changes.
To process payments and maintain accounting and financial records.
To respond to complaints, requests, or queries and to provide ongoing customer support.
To manage and improve our services, website, operations, and customer experience.
To comply with legal, regulatory, and insurance obligations.
To protect our business, our staff, and our customers, for example by preventing fraud or misuse of our services.
For limited direct marketing, where permitted by law, such as informing existing customers about similar services they may be interested in. You may object to this at any time.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as processors on our behalf. These may include:
IT and hosting providers who support our business systems and website.
Payment service providers who process payments and handle related financial transactions.
Customer relationship and booking management systems that help us manage enquiries, quotes, and bookings.
Professional advisers such as accountants, insurers, or legal advisers where this is necessary for our business operations or legal obligations.
These third parties are only permitted to process your personal data on our instructions and must keep it secure and confidential.
We may also share personal data with other controllers where required by law, for example with law enforcement authorities, courts, regulators, or government bodies, or where it is necessary to protect our rights or the rights of others.
International Transfers
Where we use service providers or systems that are located outside the United Kingdom or European Economic Area, your personal data may be transferred to countries that may not provide the same level of data protection. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your personal data.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, meet legal and regulatory requirements, and resolve disputes.
In general:
Enquiry and booking data, including contact details and move information, is typically retained for a period consistent with limitation periods under applicable law, in order to handle any complaints, insurance claims, or legal issues.
Financial and billing records are kept for the period required by tax and accounting laws.
Marketing information is held until you withdraw your consent or object, or until it is no longer required for the purpose for which it was collected.
When personal data is no longer needed, we will securely delete or anonymise it.
Your Data Protection Rights
You have a number of rights in relation to your personal data, subject to certain conditions and exemptions in data protection law. These include:
Right of access: you have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: you have the right to request that inaccurate or incomplete personal data be corrected.
Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction of processing: you may request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format or transfer it to another controller, where technically feasible.
Right to object: you may object to processing based on our legitimate interests, including any direct marketing, at any time. We will cease such processing unless we have compelling legitimate grounds or are required to continue for legal reasons.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing prior to withdrawal.
If you wish to exercise any of these rights, please contact us using the contact details published on our official materials or website. We may need to verify your identity before fulfilling your request.
Security of Your Data
We take appropriate technical and organisational measures to protect the personal data we process against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to employees and service providers who need it for legitimate business purposes and who are bound by confidentiality obligations.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Children's Data
Our services are not directed at children, and we do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so that we can delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted in the latest version of this Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we process your personal data.
Contact and Complaints
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the contact information made available on our official communications or website.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we are processing your personal data. In the United Kingdom, this is the Information Commissioner's Office. If you reside in another country, you may have the right to complain to your local data protection regulator.
