Terms and Conditions for St Johns Wood Movers

These Terms and Conditions set out the basis on which St Johns Wood Movers provides domestic and commercial moving services, including packing, loading, transport, unloading, and related support services. By making a booking, requesting a quotation, or permitting our team to begin work, the customer agrees to be bound by these terms. They are intended to create clarity around the service process, payment arrangements, cancellation rights, liability, and legal compliance. For the purposes of these terms, references to “we”, “us”, and “our” mean the moving service provider, and references to “you” and “your” mean the customer.

These terms apply to all removals and associated services supplied by St Johns Wood Movers, whether booked online, by telephone, or through a written quotation. They form part of the contract between the parties and should be read together with any quotation, inventory, or job specification issued before the move. If there is any inconsistency between a written quotation and these terms, the written quotation will prevail only to the extent of that inconsistency. Nothing in these terms affects your statutory rights as a consumer.

1. Booking Process

A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment stated in the quotation. The booking process may involve providing details about the property, access conditions, items to be moved, special handling requirements, parking restrictions, and any time-sensitive instructions. The accuracy of the information you provide is important, as pricing and scheduling are based on the details supplied at the time of booking.

We may issue a provisional estimate before the final scope of work is confirmed. Unless expressly stated otherwise, estimates are based on the volume, weight, labour, access, distance, and time requirements described by you. If the actual conditions differ from the information supplied, we reserve the right to revise the quotation or, where necessary, decline to perform the service on the day. Any changes requested after the booking has been confirmed may be accepted at our discretion and may result in additional charges.

It is your responsibility to ensure that all goods to be moved are properly described and that any special items are identified in advance. This includes, without limitation, pianos, antiques, mirrors, artwork, IT equipment, plants, white goods, and items requiring disassembly, protective wrapping, or specialist handling. We may refuse to move prohibited, dangerous, or unlawful items, or items that have not been declared in advance where doing so would create a risk to people or property.

St Johns Wood moving services may be scheduled subject to availability, traffic conditions, access constraints, and seasonal demand. We will use reasonable efforts to arrive within the agreed time window, but any timings provided are estimates unless expressly guaranteed in writing. Delays caused by circumstances outside our control do not automatically entitle you to compensation, provided we have taken reasonable steps to minimise disruption.

2. Pricing and Payments

Our prices may be based on a fixed quotation, hourly rate, minimum charge, or a combination of these depending on the service required. Unless otherwise stated, quotations are valid for a limited period and may be withdrawn or amended if the job details change. All prices should be treated as exclusive of any additional services not included in the original scope, such as extra labour, waiting time, dismantling, reassembly, specialist packing, stair carries, parking charges, storage, or disposal costs.

Payment terms will be specified in the quotation or invoice. We may require a deposit to secure the booking, with the balance payable on the day of the move or immediately after completion, depending on the arrangement agreed. Accepted payment methods may vary, and we reserve the right to request payment in advance, especially for large-scale removals, short-notice bookings, or work involving third-party costs. Where payment is overdue, we may charge interest in accordance with applicable law and recover reasonable costs incurred in collecting the debt.

You must ensure that funds are available at the time payment becomes due. If payment is made by card or bank transfer, you are responsible for any transaction delays or banking charges imposed by your provider. We do not accept responsibility for delays caused by failed payments, incorrect transfer details, or card authorisation issues. If payment is not made in full, we may withhold delivery, retain goods where lawful, or suspend further services until the outstanding amount is settled.

3. Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may depend on the size and nature of the job, whether resources have already been allocated, and whether third-party costs have been incurred. If a cancellation is made after work has been scheduled, we may retain any deposit paid and charge for costs already reasonably incurred. For same-day cancellations or cancellations after arrival, further charges may apply.

Where a move is postponed or rescheduled at your request, we will endeavour to offer an alternative date, but availability cannot be guaranteed. Any revised appointment remains subject to the same terms unless a new quotation is issued. If access is not available at the agreed time, or if you are unable to proceed because keys, permissions, parking arrangements, or entry arrangements are not ready, we may treat the booking as a late cancellation or charge waiting time at the applicable rate.

If our team is required to wait due to circumstances within your control, including delays in vacating the property, incomplete packing, or failure to provide access, waiting time may be charged in accordance with the quotation or our standard rates. If the delay is excessive, we may reschedule the remainder of the work or leave the site for safety or operational reasons, with any additional attendance charged separately.

4. Liability and Care of Goods

We will exercise reasonable skill and care in performing the services. However, our liability is limited to loss or damage arising from our negligence, breach of contract, or failure to use reasonable care and skill. We are not liable for pre-existing damage, concealed defects, normal wear and tear, deterioration due to age or condition, or damage arising from inadequate packing by you or by a third party acting on your behalf.

If you choose to pack items yourself, you are responsible for ensuring that they are suitably packed and protected for transport. Unless we have expressly agreed to provide a packing service, we accept no liability for damage caused by insufficient packaging, weak boxes, unsuitable wrapping, or items left loose. Where we provide packing materials or pack items for you, our liability will be assessed by reference to the instructions given, the nature of the goods, and the reasonableness of the precautions taken.

Our liability for loss or damage to items will, to the fullest extent permitted by law, be limited to the actual repair or replacement value of the affected item, taking account of age, condition, and depreciation. We will not be responsible for indirect or consequential losses such as loss of earnings, missed appointments, emotional distress, loss of opportunity, or business interruption, unless such loss is not legally excludable. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

Claims Procedure

If you believe that loss or damage has occurred, you must notify us as soon as reasonably possible and in any event within a reasonable period after completion of the service. We may ask for photographs, supporting documents, proof of ownership, purchase receipts, or other evidence to help assess the claim. Failure to notify us promptly may affect our ability to investigate the matter and may reduce or extinguish any claim to the extent permitted by law.

St Johns Wood removals terms also apply where goods are stored temporarily in a vehicle or transferred between locations during the course of the job. We are not responsible for items that are valuable, fragile, or irreplaceable unless they have been disclosed in advance and accepted by us in writing. Where an item is particularly valuable, you should arrange appropriate insurance cover, as our standard liability may not reflect the full market or sentimental value.

5. Waste Regulations and Disposal

Any waste removal, clearance, or disposal service is subject to applicable UK waste laws and regulations. You must not ask us to remove hazardous, controlled, or illegal waste unless we have expressly agreed to do so and are legally permitted to handle it. This includes, for example, asbestos, chemicals, clinical waste, gas cylinders, oils, batteries, or electrical items that require specialised disposal procedures. We reserve the right to refuse to transport any item that would breach safety or environmental obligations.

Where we agree to remove waste or unwanted items, you confirm that you have the right to dispose of the items and that they do not belong to a third party who has not authorised their removal. We may ask you to separate general waste from recyclable items, and we may charge additional fees where sorting, lifting, or lawful disposal requires extra labour, permits, or third-party tipping charges. We will dispose of waste only through lawful and appropriate channels.

6. Customer Responsibilities

You are responsible for ensuring that the premises are ready for the move, including adequate access, parking arrangements where applicable, and safe working conditions. Floors, walls, doors, and pathways should be reasonably protected where necessary. Pets, children, and unauthorised persons should be kept clear of working areas for safety reasons. You should also ensure that any fragile, confidential, or personal items not intended for transport are removed or clearly separated before the move begins.

Unless otherwise agreed, you must disconnect appliances, empty freezers and fridges, drain hoses, and remove fuel, gas, or water from items where necessary. We may refuse to handle appliances or equipment that are unsafe to move due to improper disconnection or leakage. Where we have agreed to disconnect or reconnect certain items, this service is limited to the scope stated in the quotation and does not amount to electrical, gas, or plumbing certification work.

You warrant that you have the authority to instruct us to move the goods and that the items are lawfully in your possession. If you instruct us to move goods belonging to another person, you must obtain any required consent. We are entitled to rely on your instructions and are not required to verify ownership unless there is an obvious dispute or legal concern.

7. Force Majeure

We are not liable for delay or failure to perform our obligations where the delay or failure is caused by events beyond our reasonable control. These may include severe weather, road closures, accidents, fire, flood, industrial action, civil disorder, power failure, government restrictions, or the unavailability of third-party services. If a force majeure event occurs, we will take reasonable steps to minimise disruption and may rearrange the service for a later date.

Where the move is substantially affected by events outside our control, any additional costs incurred due to waiting, rerouting, overnight storage, or re-attendance may be charged separately if reasonable and unavoidable. We will communicate with you as soon as practicable regarding any operational changes.

8. Governing Law and Jurisdiction

These terms and any dispute arising from them, or from the provision of services by St Johns Wood Movers, are governed by the laws of England and Wales. If you are a consumer, you may benefit from mandatory rights under the law of your country of residence within the UK where applicable. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of your booking will apply to that booking unless a change is required by law or agreed in writing. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

These terms are intended to support a transparent and fair service relationship for customers using St Johns Wood moving services. By proceeding with a booking, you acknowledge that you have read, understood, and accepted the rules governing bookings, payments, cancellations, liability, waste handling, and legal compliance. Our aim is to provide a reliable moving service with clear expectations for both parties and a professional approach to every job.